March 22, 2024
Customer Support for a One-Person Startup
How I handle support for 50+ businesses without losing my mind.
Read more →Full stack engineer. Built SokoSuite to help SMEs run better with ERP, POS, and cloud solutions. Background in Electrical Engineering. Previously at Telkom Kenya and Outliers Tech. Based in Nairobi.
Subscribe to get future posts via email (or grab the RSS feed)
March 22, 2024
How I handle support for 50+ businesses without losing my mind.
Read more →February 14, 2024
Why we ditched Redux for Context API and local state, and haven't looked back.
Read more →January 28, 2024
Our approach to analyzing competitors without obsessing over them.
Read more →January 8, 2024
How we keep SokoSuite running on thin margins and uncertain income.
Read more →December 1, 2023
The case against premature infrastructure automation for early-stage startups.
Read more →November 12, 2023
The practical details of building mobile money payments into your application.
Read more →September 25, 2023
How we cut database query times by 90% with indexing, query planning, and some common sense.
Read more →August 5, 2023
The framework we use to prioritize product development when everything seems urgent.
Read more →July 18, 2023
What I learned about product development from working with small businesses across Kenya.
Read more →June 5, 2023
The essential security practices we implement to protect customer data on a tight budget.
Read more →